Refund & Return Policy
No refunds are offered. The Mattress & Lounge Warehouse only offer repairs or replacements at their discretion.
Warranties and guarantees are provided in accordance with the Australian Consumer Law.
The Mattress and Lounge Warehouse reserve the right to refuse a return in cases where;
* you have changed your mind
* the item doesn't fit (refer to online purchases in terms and conditions)
* we cannot be reasonably satisfied that you purchased the product from us
* where we deem the damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care.
Non-returnable items include - mattresses, pillows, clearance items and clearance display/floor stock.
The best solution for any product fault, depends on the nature of the fault itself. We will work collaboratively with you to find the best solution. For example send you any missing parts or components, arrange a repair or replace the product.